As a Haven participant
You have the right to…
- Be treated with dignity and respect
- Make your own choices and have control over your supports
- Have your culture, language, beliefs and identity respected
- Privacy and confidentiality of your information
- Be safe and free from abuse, neglect, violence and exploitation
- Have family, friends, advocates or community support you
- Receive information in a way you understand, including with an interpreter
- Give feedback or make a complaint without fear
Our responsibilities
- Deliver supports in line with the NDIS Code of Conduct and Practice Standards
- Provide clear service agreements and pricing
- Turn up on time and communicate changes early
- Report and respond to incidents properly
- Keep your information secure
If you feel unsafe or something is wrong, call us straight away. In an emergency, call 000.