How It Works
Getting started with Haven is simple. Here is what to expect.
Four simple steps
From first call to first support
Most participants can begin supports within days of their first conversation with us.
Get in touch
Call, message or complete our referral form. Participants, families, support coordinators and health workers can all refer.
Have a yarn
We meet with you – and anyone you would like there – to understand your goals, culture, routine and preferences.
Plan your supports
Together we agree on the right supports, schedule and workers, and set up a clear service agreement.
Start and review
Your supports begin. We check in regularly and adjust as your goals and needs change.
Your NDIS plan
We work with every plan type
Self-managed
You manage your own funding and pay us directly. We provide clear invoices and service records.
Plan-managed
Your plan manager pays us from your plan. We can also be your plan manager – see Plan Management.
NDIA-managed
We claim directly from the NDIA through the provider portal. As a registered provider we can support agency-managed participants.
What to have ready
Helpful information for your first conversation
- Your NDIS number and plan dates (if you have a plan)
- How your plan is managed
- Your goals and what you would like help with
- Any health, safety, communication or cultural needs we should know about
- Contact details for anyone you would like involved – family, support coordinator or health workers
Don't have everything? That's fine – we can work it out together.
Not on the NDIS yet?
If you don't have an NDIS plan, you can contact the National Disability Insurance Agency on 1800 800 110 or visit ndis.gov.au. We are happy to talk you through the process and point you in the right direction.
Ask us a questionReady to talk about your supports?
Call us, send a referral or ask a question. We reply within one business day.