Frequently Asked Questions
Can't find your answer? Call +61 456 242 335 or email info@havencommunitycare.au
Where do you provide services?
We provide services in Metro & Regional Victoria – the southern and eastern suburbs of Melbourne, and country Victoria including Ballarat, Bendigo and Shepparton – and in Regional New South Wales, including Dubbo, Cobar, Nyngan, Lightning Ridge, Warren, Bourke, Brewarrina, Ravenswood, Balranald, Hay and Broken Hill. Contact us to confirm availability in your area.
Are you an NDIS registered provider?
Yes. Our NDIS Registration ID is 4-M1J1K4X. You can check any provider's registration on the NDIS Commission Provider Register.
Which NDIS services are you registered for?
Accommodation/Tenancy Assistance, Assist-Life Stage Transition, Daily Personal Activities, High Intensity Daily Personal Activities, Development of Daily Living & Life Skills, Early Childhood Supports, Exercise Physiology & Personal Training, Participation in Community, Social & Civic Activities, and Management of Funding for Supports (plan management).
How do I start receiving supports?
Complete our Intake Form or Enquiry Form, or call us. We will get in touch within one business day to understand your goals and plan the right supports.
Can I use Haven if my plan is self-managed, plan-managed or NDIA-managed?
Yes. We work with all three plan types. If you would like us to manage your plan funding, see our Plan Management service.
Do you offer culturally safe supports for Aboriginal and Torres Strait Islander people?
Yes. We listen first, respect culture, kinship and community protocols, work with interpreters where needed, and offer Return to Country supports. See our First Nations page.
Do you offer accommodation and respite?
Yes, including Supported Independent Living (SIL), Short Term Accommodation (STA), respite and tenancy assistance.
Can family members or support coordinators make a referral?
Yes. Referrals are welcome from participants, families, carers, support coordinators and health professionals. Use the Intake Form or email nino@havencommunitycare.au.
What if I am not happy with a service?
Please tell us – we want to know. See our Feedback & Complaints page. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Can I apply to work with Haven?
Yes. See our Support Team page and complete the Work With Us application.
Ready to talk about your supports?
Call us, send a referral or ask a question. We reply within one business day.