Tell us how we're going
We want to hear from you
You have the right to give feedback or make a complaint about any part of our service, without fear that it will affect the supports you receive. Family members, carers, advocates and workers can also raise concerns.
How to give feedback
- Talk to your support worker or team leader
- Call +61 456 242 335
- Email info@havencommunitycare.au
- Use our online enquiry form
- Ask a family member, friend or advocate to speak for you
What happens next
- We acknowledge your complaint within 2 business days
- We listen, look into the issue fairly and keep you informed
- We work with you on a resolution and tell you the outcome
- We use what we learn to improve our service
NDIS Quality and Safeguards Commission
If you are not happy with how we have handled your complaint, or prefer not to contact us, you can contact the NDIS Commission.
📞 1800 035 544 (free call from landlines)
🌐 ndiscommission.gov.au
Interpreters: TIS National 131 450 · National Relay Service: 133 677
Need an advocate?
An independent disability advocate can help you speak up. Ask us and we will help you connect with an advocacy service in your area.
Ready to talk about your supports?
Call us, send a referral or ask a question. We reply within one business day.